Completely Amazed With BigOven.com!

For anyone out there that is not familiar with the BigOven website, I want to personally highly recommend it!  It is a recipe program that allows you to store and save your own personal recipes as well as having an online database for people to share recipes that they choose to share!  You can search through the recipes in the online database and import them, print them, share them on social networks, etc.  The Pro version allows you to create menus using your own recipes or recipes that you’ve imported and then you can create grocery lists from the menus you’ve created to make your meal planning and grocery shopping a breeze! I have used their services for years now and I have loved every minute of it.  It used to be a program that was downloadable for free and then they had an upgraded version that you could purchase that had more features than the free version.  I liked the program so much that I bought the upgraded version of the program and have used that for years.  Some time ago they converted to being more of an online program that still has a free version and they have what they are now calling BigOven Pro.  The features offered by BigOven Pro make it well worth the $1.99 per month or $19.99 per year subscription fee. They offer a free 2 week trial of their Pro version for anyone that would like to try it out before committing to and having to pay for it.

BigOven has this to say about the features you will gain by upgrading to the Pro version: “BigOven Pro Membership unlocks time-saving powerful features, and removes all advertisements for an entire year wherever you’re logged in. You’ll enjoy a full two-week Menu Planner view that lets you drag-and-drop recipes to make a plan, then generate a grocery list whenever you want. You’ll easily build up a recipe collection from around the web, with our browser button that lets you add recipes easily. Pro membership also includes advertising-free use of BigOven. You can add unlimited recipes. You’ll eat better, stay organized, and save money.”

They also offer free mobile apps that can be used on MANY mobile devices to including iPhone, iPad, Android, Kindle Fire, NOOK, Windows, Windows phone, and web!

Now, onto why I am in amazement with this company.  As I stated above, I had purchased the BigOven for Windows program they had when it was just a program and one time purchase.  They are kind-hearted enough to offer anyone that has purchased this program a free one year subscription to their new Big Oven Pro so I quickly signed up for this a few weeks ago expecting not to have to pay anything for a year.  Imagine my surprise this morning when I logged into my bank account to find that I had been charged for a year subscription at a rate of $19.99.  I was pretty upset by this so I quickly contacted BigOven about what had occurred and what my understanding had been.  Within a few hours I received a message back stating that they apologized for the misunderstanding and they had cancelled my subscription and had refunded my money. While I was glad about the quick response and about the fact that they were willing to acknowledge the mistake and refund my money, I did NOT want my subscription cancelled – because as I said, I love the program and use it frequently!  So I sent another e-mail and expressed my gratitude for the quick correction and refund but asked what had come of my free one-year subscription for having purchased their previous program.  I was contacted really quickly again by Steve Murch at BigOven stating that “Our system erroneously thought you had already finished out that free year. We’re making it two for you because of our screwup here. So, better yet, we’re making you a lifetime Pro member at no cost to you. We screwed up here. You purchased our desktop software, upgraded and had an erroneous payment, and I presume by your username that you’ve already contributed a lot the the country! So, here’s a lifetime Pro membership just for you.”  That was so much more than I expected and I am still astonished at their kindness.  I was only requesting my free year and a refund of my money until that free year had expired! Thank you so much, BigOven!

So, I would like to say, anyone looking for a very versatile and awesome program with even more amazing customer service, please give BigOven a try!  I promise you will NOT be sorry!